Dear Valued Customer,
Due to a recent global cybersecurity alert and following our guidelines under the Customs Trade Partnership Against Terrorism (CTPAT) procedures, we will be taking our external customer tracking website offline effective 10/22/2026.
This is a preventative measure only. We understand that this website has been a valuable resource for accessing shipment information, and we want to assure you that our internal tracking systems will remain fully operational. This change affects only external website access and will not impact our ability to monitor shipments, maintain visibility, or provide the personalized service you have come to expect.
What this means for you:
- Continued shipment tracking: Our internal tracking software will remain fully operational, allowing our team to monitor shipment activity and status.
- Customized reporting: You will continue to receive your customized reports as scheduled, with no interruption to this service.
- Ongoing customer support: Our team will remain available to provide shipment updates, answer questions, and address your tracking and reporting needs.
- Commitment to service: We will continue to prioritize timely communication, shipment visibility, and reliable service throughout this transition.
While access to the external website is temporarily unavailable, our commitment to providing you with accurate information, proactive communication, and dependable service remains unchanged.
We appreciate your understanding and continued partnership as we take these steps to support our supply chain security and compliance responsibilities. If you have any immediate requests, please contact your Import Specialist or representative and they will assist you immediately.
Thank you for your continued trust in our team.